Our Services · What’s Included

Your rental’s entire online operation, handled — in one all-inclusive plan.

Pensacola Host Partners runs the online side of your short-term rental: listings, dynamic pricing, channel coordination, guest messaging, inbox, reviews, and a monthly performance report — all at a flat 18% of gross bookings.

You remain the licensed operator. You keep your cleaner, your handyman, and your ownership — we are an independent service provider, not a property manager.

How it works

We run the back office. You keep the keys.

As an independent service provider and consultant, we handle the day-to-day online operations of your vacation rental. The company never leases, rents, or takes possession of the property, and never collects booking revenue or bed tax as principal — revenue flows to you, and we invoice a separate service fee.

It’s a covered, defined-hours service — not 24/7 emergency management — built to fit around a 9-to-5 owner. Every client receives the full service set: the same seven deliverables, a single service level, and one all-inclusive price.

The Seven Deliverables

Everything we manage for you

Every owner who works with us gets all seven services — they’re not add-ons or tiers.

Listing Optimization

Build and continuously refresh your property’s profiles on every live booking channel so your listings perform at their best.

Full profile build/refresh: title, description, amenity tags, photo order & caption, SEO keywords, house-rule + local-guide copy.
Complete, keyword-optimized profile with a strong first-two-lines hook, filled amenity filters, and money-shot-first photo order.
Full rebuild at onboarding plus a monthly refresh pass; title/photo tweaks on competitive or review signals.
Done with the platform-native editor plus our proprietary copy templates.

Why it matters: handled end-to-end across every live channel as part of the single included tier — not an add-on.

Dynamic Pricing

Configure and monitor automated pricing so your nightly rates react to demand, events, seasonality, and weekend/weekday patterns.

Demand-, event-, and seasonality-aware automated pricing — including the Pensacola calendar (Blue Angels, spring break, air show).
Sanity-checked floors, and an owner-approved ceiling (we never auto-set an irrational rate).
Configured at onboarding, monitored weekly, with event/season overrides as the calendar shows.
Powered by our own pricing model — built and tuned in-house.

Why it matters: manager-led override on events specific to the Pensacola calendar, plus an owner-approved ceiling for safe automation.

Calendar Sync & Channel Coordination

Keep calendars across all your live platforms synchronized so there are zero double bookings, and manage your booking rules.

Cross-platform sync across Airbnb, Vrbo, and Booking.com.
Zero double bookings — a new booking on any channel blocks the others instantly.
Manage booking windows, minimum-stay, and lead-time rules.
Continuous channel-manager coordination with a weekly review (Hostaway / Uplisting / Lodgify).

Why it matters: multi-channel coordination is included in the base tier — a headline capability baked into the single all-inclusive price, not an upgrade.

Automated Guest Messaging

Roll out the full guest-message journey on autopilot for every single stay.

Automated welcome → check-in → house rules → checkout → review-request sequence.
WiFi and local-guide delivery built into the journey.
Every guest receives the full sequence on schedule, with zero manual taps.
Set once at onboarding; sequences maintained monthly (Hospitable or channel-manager messaging).

Why it matters: a fully automated guest lifecycle as part of the included service.

Guest Inbox & Owner Comms

Manage your unified guest inbox — answering questions and honoring booking modifications within scope — and keep you informed.

Manage the unified guest inbox across channels.
Answer guest questions and honor booking-modification requests within scope.
Escalate urgent items to your local contacts, per our service level.
Worked through the channel-manager unified inbox.

Why it matters: SLA-backed responsiveness — a 4-hour in-window response (see Service Levels below).

Review Management

Own the review lifecycle so your reputation builds — and no review goes unanswered.

Respond publicly to every review within the review service level.
Prompt every guest for a review at the optimal moment.
Track recurring praise and complaint themes.
Reviews processed on the Saturday + weekday check; public replies within 48 hours.

Why it matters: no review goes unanswered, with a stated 48-hour SLA on public replies.

Monthly Owner Report

A monthly one-page performance report delivered to you, plus a lighter weekly check-in.

One-pager: occupancy %, ADR, gross revenue, nights booked, pricing actions taken, review score & volume.
Three to five recommended next actions.
Delivered by the 3rd of the following month.
A lighter weekly check-in (Monday) alongside the monthly report.

Why it matters: the report is our retention engine — it proves the revenue lift on your own numbers and justifies your fee. We never skip it.

Service Levels

Clear commitments, in writing

Operations run 7:00 AM – 9:00 PM CT, seven days a week — balanced around a 9-to-5 owner.

Guest message response (in-window): within 4 hours
Guest message out-of-window: next morning by 9 AM CT
Owner inquiries (non-urgent): by end of next day
New-review public response: within 48 hours
Monthly report delivery: by the 3rd of next month
Urgent / escalation: alert owner + local contact within the response window
Emergency: routed to your cleaner/handyman + insurance (Force Majeure)

Pricing & Terms

One all-inclusive plan. No tiers, no surprises.

Every client receives the full seven-service set for a single transparent fee.

18% of Gross Booking Revenue

Nightly + cleaning + fees, before platform commission, excluding bed tax.

Onboarding fee $150

One-time, non-refundable, due on execution.

Monthly minimum $300

If your gross is under $2,000/mo, the fee is no less than $300.

Term 3-mo minimum

Then month-to-month; 30-day written cancellation.

Invoicing Monthly

Due within 14 days — a fee for services, not a commission on rent.

Boundaries

What we explicitly do not do

Stated clearly up front so there are no surprises:

Physical cleaning, turnover, or restocking — that’s your cleaner.
Maintenance, repairs, and on-site emergencies — that’s your handyman (we escalate).
In-person check-ins or lockbox physical handling.
24/7 on-call — we operate on a defined service level.
Bed tax / occupancy tax remittance — you retain that (we may advise later).
Collecting booking revenue as principal — revenue flows to you.

Your Part

What you provide

A valid DBPR vacation-rental license, Escambia bed-tax account, and city business tax receipt.
Platform credentials for the properties we manage (granted and revoked via agreement).
Your cleaner & handyman / maintenance contacts (we maintain the list; they do the work).
Original photos (we curate, order, and caption them).
Your own booking-revenue and bed-tax handling (we invoice a service fee separately).

Want the whole online side handled?

Request a free, no-obligation Virtual Listing Audit and see where your rental stands.

Get a Free Listing Audit